JEA is of course located in Jacksonville, Florida. What I didn't readily know is that JEA "is the seventh largest community-owned electric utility company in the United States and largest in Florida." And, the numbers are important. According to Wikipedia, "as of 2009, JEA serves more than 417,000 electric customers, 305,000 water customers and 230,000 sewer customers."
Isn't that most curious that the number of sewer customer is so much less than the number of water customers? I don't get that stat.
Now to the overcharging! If you, like me, are a JEA customer who uses their water to irrigate your lawn and water your garden, you are being overcharged for services. The JEA takes a monthly water reading to bill its customers for water usage. However, they do not technically take a monthly sewer reading! That's where the overcharging is coming into play. JEA uses the reading from your "measured" water usage to bill the sewer service to match.
But! What if you are using that water for irrigation? If you don't have a separate meter for irrigation, you are being overcharged. Check out the images that follow.
|Residential Water Service - 9/13/12-10/14/12 - Jacksonville, FL|
|Residential Sewer Service - 9/13/12-10/14/12 - Jacksonville, FL|
JEA is overcharging me by approximately 1000 gallons for the sewer charge -- that is water NOT going down the sewer, but going into my front and side lawn. That amounts to a minimum overcharge of some $16.36/month.
The next image shows a twelve-month cycle of water usage [and electric usage as well]. There have been three separate months of overcharging by the JEA for services. Matching the sewer consumption to the water consumption is technically an error in that the JEA is not taking into consideration the water being used for irrigation.
|Residential Consumption History - 10/11-10/12 - Jacksonville, FL|
Water and Electric Monthly Usage
In the consumption history, JEA has overcharged me approximately $50.00 [3 x $16.36] for sewer usage.
In August 2012, I received a letter from my Home Owners Association telling me I had a lawn violation for bare spots! Those were bare spots that I caused by pulling out the crabgrass. To comply with the HOA requests, I put down nearly 80 pieces of sod. NO, that was not the size of the bare spots. To know me is to know that I am a bit of a perfectionist. After I had put down several pieces of sod to handle the bare spots, I got "carried away" and moved throughout the front lawn. I opted to be proactive in a number of spots where the grass would benefit from new sod.
And ... then I had to WATER that new sod! Thank goodness that we got a little bit of extra rain at the end of August! Otherwise, my September consumption may have been 3,000 gallons!!! Oh my!
After I laid all that sod, I moved on to do some other yard work! I've written two blog posts about my yard "garden" projects. You see, I had grass issues in a couple areas of my yard which would have required even MORE irrigation usage and JEA overcharges if I had elected to plant more sod. I elected to put in a drought-resistant garden instead! Read about it:
The JEA "is the seventh largest community-owned electric utility company in the United States and largest in Florida."
- Total assets $7.5 billion (2010)
- Total equity $1.5 billion (2010)
Looking again at the number of JEA customers reported in 2009:
- 417,000 electric customers
- 305,000 water customers
- 230,000 sewer customers
How about you? How much of a refund would you expect from the JEA for overcharged services?
UPDATE: September 2014 - So we JEA customers got notice that there would be a fuel surcharge rollback and we would see a credit on our July bills. Woohoo! I saw a credit of some whopping $12.00! Then, when I got my August bill, I nearly fell off my chair. That bill went up $60.00!!! It made me wonder if on one hand, we got a credit and then on the other hand, we got billed 5 times that credit to recoup the charges? I have still not recovered from that whopping big August 2014 bill -- the largest utility bill in all the 3+ years I have lived in my house.